Frequently Asked Questions.

1. Is my personal information safe?
2. How much does this cost?
3. When will I receive my PIN?
4. Where can I use the Surfpin payment method?

1: Is my personal information safe?
We follow UK Data Protection regulations when dealing with your personal information. Any details held will strictly be for customer service requirements only. No data will be passed on to third parties for marketing purposes.

2: How much does this cost? Top
The cost depends on the service you select to purchase. The cost will be clearly stated on the payment window you select.

3: When will I receive my PIN? Top
If you are paying by SMS, usually you will receive your PIN within 1 minute of sending the text to the correct number with the correct keyword.If you are paying by telephone, you will hear the pin at the end of the call. Surfpin's Micropayment solution works 24hrs a day, 365 days a year.

4: Where can I use the Surfpin payment method? Top
Currently we only provide this service to residents of the USA, UK, Sweden, Norway, Finland, Austria, Switzerland, France, Canada, Ireland, Germany, Australia and New Zealand. We are expanding our service and will soon be adding new countries and networks. Please check back on a later day to see if your country has been added.